Everlasting Comfort® products come with either a Lifetime Replacement or 2-Year Replacement Policy from Upper Echelon Products.
For ANY quality-related issues, we will send you a replacement for free!
Please note that this warranty is not valid unless the item is purchased directly from Everlasting Comfort® and registered under our warranty.
Upon receipt of your purchase, you need to register your product on our website. To register your product, click here.
For any inquiries regarding our warranty or registration, please email firstname.lastname@example.org with your name and order information (if applicable), and we would be happy to assist you further.
To redeem a replacement under warranty, please email us the following information:
-Order Confirmation/Order ID
-Product Name/Title (in cases of multiple orders)
-Brief description of the issue(s) along with picture(s) of the damage (if applicable)
The above guarantee is against defects in materials and workmanship. If anything goes wrong with your product, we will send you a replacement for free. The lifetime warranty does not apply to electronic products which come with a 2-year warranty.
Current products with 2-Year Warranty include:
- Oil diffuser
- Gift cards
We offer a free 30-day Return Policy for undamaged items. You can return your product for EC-store credit, a different product (Exchange), or a refund to the original payment method.
Refunds or EC-store credit will be processed upon the delivery and processing of the item(s).
For exchanges, we will ship your new item once the original item is received based upon your original exchange request. Exchanges are for products of equal or lesser value.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in the original packaging
- Returned items must have no visible signs of wear or use
- Exchange is only 1 item per Order with a product of equal or lesser value. Only rare exceptions will be made to this policy.
- Gift Exchanges are only applicable if provided the Order Number as proof of purchase and is applicable for an Exchange of product(s) of equal or lesser value OR applicable for EC-store credit.
Questions? Get in Touch.
To initiate a Return or Exchange, please complete the following steps:
-Contact us by email at email@example.com with your Order Number and specify the item(s) you wish to Return OR Exchange.
-Print the prepaid USPS Return Label that you will receive from our Customer Support and mail back the item(s) using the prepaid Return Label.
-Refunds or EC-store credit will be processed upon receipt of the item(s). For exchanges, the new item(s) will be shipped upon arrival of the original item(s).
Please know that we will provide one return label per product that can be placed directly onto that item. If you are returning more than one item, we will need to provide you with more than one return label.
If other item(s) are included that do not have a specific return label, we will be unable to refund those item(s).
If wishing to exchange item(s) of greater value than the original item purchased, we will provide EC-store credit which may be applied to the purchase of your new item(s).