Our products are backed by our lifetime replacement guarantee, which is only valid if you have registered your product on our website in addition to a receipt or proof of purchase. To register your product, click here.

For any inquiries regarding our warranty, please email support@upperechelonproducts.com with your name and order information (if applicable) and we would be happy to assist you further.

  • The above guarantee is against defects in materials and workmanship, with no time limit to make a claim. If anything goes wrong with your product, we will send you a replacement for free! The lifetime warranty does not apply to electronic products which come with a 2-year warranty. Current products include:
  • Oil diffuser
  • Humidifier

  • No returns required.
  • Non-returnable items:
    • Gift cards
    • Downloadable software products