Customer FAQ

Q: How do I contact Customer Support?

A: You can contact our Customer Support by navigating to our Contact Us page. Simply fill out the form or you can give us a call at (737) 270-7661. Our phone line is available 9am-5pm CST, Monday through Friday.

Q: What do I do if I have an issue with my product?

A: First, we suggest reviewing the Warranty Information of our product offerings for reference of your product warranty. Then to redeem a replacement under warranty, please email  the following information:
-Order Confirmation/Order ID
-Product Name/Title (in cases of multiple orders)
-Brief description of the issue(s) along with picture(s) of the damage (if applicable)


Q: What if need to return a product?

A: Please visit our Returns Information page. Our Electronic products have a 2-Year Warranty and most of our other products have a Lifetime Warranty.


Q: What if I am having issues with an electronic product?

A: Please visit our Troubleshooting Products page for instruction manual details and instructional videos.


Q: How do I inquire about wholesale opportunities?

A: Please visit our Wholesale Inquiries page for more details and fill out the contact form.


Q: How do I sign up for Coupons and Promotions from the Everlasting Comfort brand?

A: Please scroll down to the bottom left corner of this web page and sign up under “Subscribe for Updates” using your email address.