Sherpa
TOP FEATURES
COOLING PILLOW CASE INCLUDED
BAMBOO OUTER COVER
EXTRA BAG OF FILL INCLUDED
MACHINE WASHABLE
SPINAL ALIGNMENT
CERTIPUR-US MATERIALS
100% Diced Green Tea Memory Foam
Our adjustable loft pillows are filled with 100% virgin diced green tea memory foam. We choose to use freshly manufactured, high quality memory foam to ensure your utmost sleep hygiene. The green tea infused shredded foam has natural antioxidant properties that help to keep your pillows refreshed.
Bamboo Outer Cover
Our memory foam pillow features a super soft cover made with rayon derived from bamboo. Bamboo wicks away heat, sweat, and moisture to keep you sleeping cool and dry throughout the night. It’s also an anti-pilling and anti-cling material for a smooth sleeping surface.
Includes Cooling Pillowcase
If you’re a hot sleeper or just enjoy sleeping on a cool surface, our cooling pillowcase is a great addition to this loft pillow. It’s made with Everlasting Comfort Japanese Icy Cool Fibers (120GSM) that absorbs body heat so you sleep cool and comfortable.
Perfect for Back, Stomach, and Side Sleepers
Sleeping with your neck in the correct position is the surest way to avoid waking with lower back and neck pain. Side, back, and stomach sleepers all require different pillow lofts (heights) to keep their spine aligned. That’s why our pillow is fully adjustable to your sleep style. Add or remove the diced green tea memory foam filling (extra bag of fill included) until you reach your perfect pillow height.
Fully Zippered Pillow
Our adjustable pillow is fully enclosed to ensure it stays free of dust mites, bed bugs, and any other form of unwanted debris. The high quality zippers on both the bamboo outer cover and cooling pillowcase make it easy to keep your pillow protected and fresh.
Specifications
Material: Diced Green Tea Memory Foam
Width: Queen - 30”, King - 36”
Length: Queen/King - 20”Should I wash both external and internal covers before using it?
How can I wash the pillow case and foam?
How does it take for the pillow to gain its shape?
Do the pillows have any unwanted odor?
All Everlasting Comfort® products come with a Replacement Policy from Upper Echelon Products.
For ANY quality-related issues, we will send you a replacement for free!
Please note that this warranty is not valid unless the item is purchased directly from Everlasting Comfort® and registered under our warranty.
Upon receipt of your purchase, you need to register your product on our website. To register your product, click here.
For any inquiries regarding our warranty or registration, please email support@upperechelonproducts.com with your name and order information (if applicable), and we would be happy to assist you further.
To redeem a replacement under warranty, please email us the following information:
Order Confirmation/Order ID
Product Name/Title (in cases of multiple orders)
Brief description of the issue(s) along with picture(s) of the damage (if applicable)
Electronics 2-Year Warranty:
Gaming Mouse Pad
Oil Diffuser
Humidifier
Boot Dryer
Touchless Soap Dispenser
30-Day Warranty:
Essential Oils Set
Non-Returnable items:
Gift cards
Return Policy
We offer a free 30-day Return Policy for undamaged items. You can return your product for EC-store credit, a different product (Exchange), or a refund to the original payment method.
Refunds or EC-store credit will be processed upon the delivery and processing of the item(s).
For exchanges, we will ship your new item once the original item is received based upon your original exchange request. Exchanges are for products of equal or lesser value.
Please note the following exceptions to our return and exchange policy:
Returned items must be returned in the original packaging
Returned items must have no visible signs of wear or use
Exchange is only 1 item per Order with a product of equal or lesser value. Only rare exceptions will be made to this policy.
Gift Exchanges are only applicable if provided the Order Number as proof of purchase and is applicable for an Exchange of product(s) of equal or lesser value OR applicable for EC-store credit.
Questions? Get in Touch.
To initiate a Return or Exchange, please complete the following steps:
Contact us by email at support@upperechelonproducts.com with your Order Number and specify the item(s) you wish to Return OR Exchange.
Print the prepaid USPS Return Label that you will receive from our Customer Support and mail back the item(s) using the prepaid Return Label.
Refunds or EC-store credit will be processed upon receipt of the item(s). For exchanges, the new item(s) will be shipped upon arrival of the original item(s).
Please know that we will provide one return label per product that can be placed directly onto that item. If you are returning more than one item, we will need to provide you with more than one return label.
If other item(s) are included that do not have a specific return label, we will be unable to refund those item(s).